1 reviews | Active since Nov 2016
Cancellation of CREDIT CARD
FNB Crescent Branch to cancel my credit card, was informed they couldn't do that at the branch, but I can call the c/c from the branch. Which I did.
I went through the call with the call center. Was informed there was an amount that needed to be paid R71 which I made payment as soon as I returned to my office. 3 months later I am being charged every month a fee for said c/c and it is still not open. Is this how FNB makes money?? Canceled cards that don't get canceled but you are charged for the facility.
Please CANCEL my credit card.
Joanne Overd
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day,
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)