Cancellation of Connect Topup ACCOUNT NUMBER: ***

Good day

On the 19th of December 2018, i visited an FNB branch in Halfway House where i used a FNB phone to call the call centre to cancel my Connect topup contract because i was unhappy with the contract as a whole, the consultant said the contract will be cancelled on the 1 Feb 2019 and that FNB will call me back within 48 business hours and they didn't. today on the 11 Jan 2019 @ 5:09am i receive a billing invoice said that an amount of R317.17 will be debited from my account on the 25 of Jan 2019 I hate the fnb services i regret even switching from Standard bank, because the services i received was poor. I dont even know which language i should write in so that FNB can understand that i dont want this product