Cancellation of card and activation of card for international use not done

I am appalled at the service I have received from FNB. I phoned FNB a day or two before immigrating. This was on either the 3rd or 4th of July 2023 requesting that my credit card be closed. It was not closed. I have requested its closure several times since on the app which fnb has failed to do! In the meantime FNB is charging me a service fee for an account I requested be shut over a year ago! I will be closing my premier account soon. I will never recommend FNB.

The worst part is, part of the phone call a day or 2 before leaving South Africa was to activate my card for international use. When arriving in a foreign country not knowing anyone my card would not work at the till when we were trying to buy food for our children... thank goodness we had a capitec card otherwise my kids would have gone without food die to poor service delivery