Cancellation of Bond.

Good day - i had my house bond with First National Bank and it was paid up on the 03rd January 2013 - i requested cancellation of the bond since then. On the 16th September 2013 - i went to the FNB on North Rand Rd and they sent a second request for the bond to be cancelled. I thought this was done.<br> I am trying to now retrieve funds from a life policy that has matured and went to FNB Carnivall Mall and they said that the bond was not cancelled and they need to request the head office to do so. I received an sms on the 07th October 2015 to say that my request is being processed and it takes 3-5 days. I received another sms today saying it will take another 3 days???? seriously how long does it take to cancel a bond???? i have had no joy from the Manager at Carnivall Mall - FNB and neither from the Supervisor (John). This is my 2nd incident with with FNB Carnival Mall. the service is pathetic.