MW
Madeleine W

1 reviews | Active since Mar 2012

14 Mar 2017, 07:03

Cancellation of application

<p>I app**** for a cheque and credit card bundle with FNB. The entire experience has been 1 HUGE frustration from the start. If they cannot even treat a potential new customer with respect and provide a SERVICE (they will have to google this to know what it means) then how on earth are they to provide a service once you have joined. It started by speaking to a parrot for 30 minutes - the lady was literally reading things from a script, kept losing her spot and starting again - 30 minutes of my life WASTED!! Then she never sent me any of the details, contract etc as promised on email - after about 10 phone calls and another half a day of my life WASTED I was still no closer to getting ANYTHING from FNB because they are absolutely and completely useless!!! It has now been 3 weeks of absolute FRUSTRATION and request after request after request after request to FNB to have the applications cancelled as I managed to apply with Nedbank (all done and dusted in a couple of minutes). Yesterday I received a phone call from a courier company wanting to deliver my cards - HAHAHAHAHA!!!! And this morning 3 emails came through requesting me for outstanding documentation. This gets more and more hilarious by the minute. I will post everyday on hellopeter until confirmation is FINALLY provided that my involvement with FNB is history. (O, I forgot to mention FRANK - probably someones gardener - as he could not understand english - I had to shout NO TIME WITH FNB IS CONVENIENT, I WANT NOTHING TO DO WITH FNB - spelling it out - and then he wrote me an appauling email thanking me for my time (and probably clearing his ears). and then asking for a convenient time - I mean, really!!!</p>

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Mar 2017, 08:46
Official

Good Day

I have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and any inconvenience caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done. ***

kind regards

Daffnie Govender

Complaints Resolution

***

Tel number: *** (option one)