Cancellation of account without notice

I opened an account with FNB and had them bring me the card via courier to my place of work. The one day i arranged with them I called the morning to rearrange to the next Monday. I am still waiting and that was 2 weeks ago. I received a sms yesterday 25 May saying the card is cancelled. I called customer care and they say they could not get hold of me. I DID NOT receive any call. The lady had a very bad attitude toward me and did not even try to resolve my problem. I told her when i arrange for them to bring it to me on Monday i expect it that day if not they could have just told me it would be another day. I did not receive any call from them OR their couriers.