CANCELLATION AND REQUEST FOR A NEW CREDIT CARD

Morning Peter

This morning I phoned FNB to CANCEL AND REQUEST a new credit card that I lost. The consultant who assisted me only did half his job and only canceled the card and did not request for a new card as I asked him to, instead he put me through to another department that deals with this. This was not an issue until I was told to visit the nearest branch and phone FNB from there. I do not understand how this is so as I have requested a card before telephonically without having to visit the branch. The response I got when I inquired and referenced about the last time I requested a new card was that the consultant from cancellations was suppose to cancel and order a new card at the same time and not put me through to another department - of which he did. This is of inconvenience to myself having to visit the branch to order a card and again when I receive the card 2 weeks later to activate. If this was once done over the phone then I do not foresee what is the problem now, and how I am held accountable for a consultant who did not do his job fully. Please assist me with this regard as I am sitting without a card.

Your assistant in this matter will be highly appreciated.

Regards Abonga