Canceling of cards

Firstly my credit card got swallowed by Your machine, I go to the bank in the morning and ask to get my credit card cancelled and order me a new card, WHICH COST ME R150, and my cheque card gets canceled ? I find out only when I try buying something that my card has been blocked, I go back to FNB and they tell me no, I can't cancel my credit card at the bank I have to call FNB cards???? So then why was my cheque cancelled and not what I asked for??? So now I have paid 150 for a new cheque card, something I already have, and now I'm sure plus the new credit card, and not only that but I now have to withdraw money with cellphone banking because I have no card to swipe with now, more bank charges ?? Sure people make mistakes but to just give my a number and telling me to call FNB...the branch I was currently at, was no help at all! No means to reverse any of the stuff or nothing? And because now I'm not gonna be fighting with people over this you have to get away with it? Not cool.Thanks FNB ? some help, would really be nice next time.