CANCEL THE DEBIT ORDER ALREADY!!!!

THIS IS MY 4TH REVIEW OF FNB REGARDING THE SAME ISSUE!!!! I logged the first review on 15 Aug 2024, the second on 22 Aug 2024 and the last one on 19 Sep 2024. Today is 1 Oct 2024 and still FNB keeps taking a debit order for a loan that was settled in full on 26 July 2024!!!

Each month an unnecessary debit order of R500 is taken from my bank account for a PERSONAL LOAN **********134 which has been settled in full on 26 July 2024 and I have received a paid up letter from FNB. This account is still not closed after requesting it over and over and over and over....the debit orders still just keep getting taken and it takes me a whole ****** month to try to get my money refunded. I had a lovely lady from the FNB Complaints department call me and promise me that the debit order is cancelled and the account will be closed, CLEARLY ****ING NOT!! I have sent my bank statement as proof that the debit order was taken, I hope I don't have to send FNB their paid up letter to prove that the account has been settled in full. I just want this account closed and this debit order mandate removed from my Absa Bank account - I can't do it myself, I have tried over and over, the mandate must be removed by FNB themselves. I WANT MY MONEY BACK ASAP, THE DEBIT ORDER REMOVED AND I WANT THIS ACCOUNT CLOSED AS IN JULY ALREADY!!! I DON'T WANT TO KEEP DOING THIS **** EACH MONTH!!!!