Cancel of covid19

I have been constantly being sending complaint email to FNB about this covid19 relief fund as I canceled this and do not require this anymore which I have explained on the phone numerous times. When I first auctioned it I only selected my credit card but they altered my selection and set it to my home loan which I became furious about and this was after I canceled everything I found this out only as all of a sudden I got a message that my home loan was paid an amount. I then contacted FNB about this immediately. I was on the phone with various consultants about the canceling of this but at the end I have canceled this covid19 fund thing and received an email from FNB's Debt Relief Cancellations on the 14th May 2020 where they said they will reverse all the transactions and closing ofthis covid19 account against my account in +- 5 business days. Today is the 29th May 2020 (11 days later) nothing has been done and another inappropriate payment was made to my home loan even though I already paid my home loan. I am now at wits end about this and tired of calling and sending complaint email about this. Some needs to escalate this ASAP and get this resolved immediately.