pM
phumelele M
1 reviews | Active since Dec 2012
23 Mar 2015, 10:13
Cancel ATM transactions
I really think that FNB Northgate should cancel ATM transactions because their ATMs are always faulty. I deposited money yesterday in the morning and the recipient didnt get it and, this is not the first unsuccessful transactions where I lost money, same thing happened to me last year but luckily only R10 note was lost. This time the amount is over a 1000. I need a prompt response to this because I need to use the money urgently. The lady who was helping me today ( she always delivers great customer service by the way) told me that a lady came in before me with a similar situation. So this needs to be checked thoroughly. Please
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Replies (1)
FNB (First National Bank)'s replyOfficial
23 Mar 2015, 10:21Hello PUXY,
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to Banking Channels to be investigated.
Your complaint ref number is 652098.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to Banking Channels to be investigated.
Your complaint ref number is 652098.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply23 Mar 2015, 10:21
Official
Hello PUXY,
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to Banking Channels to be investigated.
Your complaint ref number is 652098.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to Banking Channels to be investigated.
Your complaint ref number is 652098.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)