Can you help me

They still haven't helped me On April 4, 2023 I get a response herewith acknowledge receipt of your complaint. I will be managing this matter and will ensure that you receive feedback once resolved. On the Apr 11, 2023, 10:53 AM, I received an email from Hulisani Madzivhandila. In this email I am told that with bank charges you will utilize the service first and the get to be charged later as you can't be charged prior the usage of the service hence when you close the account if the account is in debit you are required to settle the outstanding balance first so that process of account closure can take place. We would like to apologize profusely.

Today DOLOLO nothing Nik's the account is still open Are they waiting for another month to take my money? Is business, so bad. Please I ask can someone anyone please close my account so we can go our separate ways