lS
louisa S
1 reviews | Active since Feb 2013
20 Mar 2019, 10:01
Can you help like you supposed to?
Currently experiencing high call volumes or is it a load shedding side effect - I went thru to 3 different departments I just want a uber charge from 2017 reversed please - how complicated is it - and no I will not attempt to resolve with UBER - app and customer service for this company is pathetic and no human contact can be made since it is my card and I know this cost is not legit I want it reversed - can someone contact me since I cant hold another 40 minutes for someone at how can we help and no I am not using the FnB app
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FNB (First National Bank)'s replyOfficial
20 Mar 2019, 11:02Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one
FNB (First National Bank)'s reply20 Mar 2019, 11:02
Official
Good Day,
Thank you for taking my call earlier.
I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.
As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.
I have referred the matter to the relevant department who will provide feedback.
Once again, I do apologise for the inconvenience and frustration caused.
Regards,
Hello Peter Complaints Team
*** (option one