Can we PLEASE resolve this??!!!!

On the 29th of April I called the FNB call center to request statements from 12+ years ago. I was told the statements would come at a cost of R50 per statement. I agreed as I needed the statements very, very urgently. I was told that it would take five to seven working days to e-mail the statements to me. On the 2nd of May I called again to find out what is happening. I was told that they were waiting for me to verify the cost involved. But, she said she could send them to me immediately as the statements are visible on her monitor. She subsequently sent me 61 statements from various accounts current and past, which is not what I requested. I needed my personal account statements as requested. Various phone calls took place to rectify the problem with no satisfaction. On the 24th of May I travelled more than 70 kilometres to Sunward Park, as it is my original branch. There I received good service, and the statements were printed for me. Remember I needed the statements urgently, we are now nearly a month later. I then requested that the charges for the previous statements be returned as it was not what I requested and I am now paying double (being charged again R50 per statement). Subsequently I have e-mailed the consultant at Sunward Park twice on this matter. During our last conversation I was told that he is waiting for the recording to determine I requested as it is being disputed. We are talking thousands of rands here, plus the expense of having to go to the branch. So no, I don't want to hear any excuses anymore some of my debit orders could not be debited due to the fact that there are insufficient funds. How long can it take to resolve this issue?? We are now a month and ½+ on this matter. Is there someone out there that can please help me with this situation?!!!!