CAN'T YOU EVEN RESPOND TO COMPLAINTS????

I put up a previous complaint about my business account with you and no one could even be bothered to contact me back??? I asked for my business account to be closed with immediate effect yet nothing was done about that. Because the *********** people at your bank lost my required papers THREE times you froze my account. As a result no money could be put into my account to let my debit orders go off without a problem at the beginning of this month. Without notifying me the remainder of the money in my account was used to pay a portion of my debit order and the others sent back and I was charged a levy? Do I need to contact a lawyer before you will sort this out as I am more than happy to do so!! I insist on a letter from FNB stating that I was not at fault for the returned debit orders. I also insist that someone calls me tomorrow morning with regards to the letter and CLOSING the account! If I don't receive a call I will contact my lawyer. For goodness sake the least you people could do is respond to a complain or are you just trying to validate how entirely useless you actually are as a bank.