Can't wait to close these accounts

I have signing power on my Mothers account, but needed to change the cell no for notifications to mine, i could not do it unless my mom came with me, She is 85 years old battles to walk, anyhow i brought her in to the branch, waited 45 minutes to see a consultant,Only to get told i need a copy of my water and lights account. Off i go with my mom in tow to fetch the account, we now have to wait 95 minutes to see a consultant.<br> I then signed for my card which i had to wait 5 days for, promising me that i can do internet banking.<br> i tried to log in and register and cannot, back to the bank i go, wait another hour for a consultant, only to be told i cannot log into banking with this card, my mother must register with her card.<br> Off i go to my mother only to find that her card expired in 2013 as she never ever has drawn cash and only uses cheques in the bank to get money.<br> i Now have to try and get her to the bank to renew her debit card, so that i can do their internet banking.<br> I am so disgusted with the service at FNB, that believe me every account, trust and share portfolio will be closed very soon.<br> Is this the way you treat customers with over 60 years of service,