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sadrok.za sadrok.za

1 reviews | Active since May 2017

30 May 2017, 12:12

Can't update my Revolving Loan statement address

<p>Since opening the revolving loan I've been receiving my statement delivered to my home address . This is not ideal especially since I'll be moving to another province and thus won't get my statements. </p> <p>I've contacted several times to have it changed to use by email address (on profile) instead. I then went into the branch to have them change it only to be told that I must contact the Revolving Loan Department. I call them up and they tell me to go into a branch to do it. So instead of going into an infinite loop, I turn to this website instead.</p>

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Replies (2)
FNB (First National Bank)
FNB (First National Bank)'s reply30 May 2017, 14:53
Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is ***.

Regards Complaints Resolution

Naomi Petersen

*** (option one)

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sadrok.za sadrok.za's update17 Jun 2017, 11:18
Reviewer Update

This issue has been resolved fairly quickly after my review.