CM
Clive M
1 reviews | Active since Nov 2010
08 Mar 2015, 08:27
Can't reverse debit order
Which century are you guys working in? I recently set my credit card to debit one of my accounts automatically on the 1st of the month. I did this after 1 March so that it starts happening on 1 April. To my shock the debit went off today and left my other account in deficit for which I will be heavily penalised. When I called *** they said they can't reverse debit orders on Sundays. Effectively you're saying we should just go bank with whoever cares enough to provide this service on a Sunday. I want that wrong debit order reversed and I want compensation for the penalties this has caused. And I want to deactivate the autopayment feature on your online platform.
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Replies (1)0
Replies (1)FNB (First National Bank)'s replyOfficial
09 Mar 2015, 07:53Hello maclive,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 641346.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 641346.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply09 Mar 2015, 07:53
Official
Hello maclive,
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 641346.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
Thank you for bringing this matter to our attention. We would like to apologize for the service failure.
Your complaint has been escalated to the relevant department for investigation. Your complaint reference number is 641346.
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
