Can't receive Platinum card upgrade due to lost ID

I recently app**** to switch from my Gold cheque account to a Platinum cheque account.<br> <br> All fine and well, completed the process in which I saw at the end that a courier will deliver the card and I should have a copy of my SA ID book OR SA passport, as well as my proof of residence ready when they come to deliver.<br> <br> Get a call from their courier today, CCD, who say they cannot deliver my card to me without my SA ID book, SA passport is not accepted. Told them I recently lost my SA ID and only have the SA passport, but online it seems I could supply a copy of my SA passport, but they won't accept that? Ask them how I can get a hold of my platinum cheque card now, they don't have an answer for me.<br> <br> Phone FNB and they say I can also only pick up the new cheque card with my ID, from a branch, but passport will not work.<br> <br> I need my platinum cheque card and don't have time to go to home affairs!!! I would have never done the application online if I knew that I could not get delivery of my new cheque card due to my lost ID!!! <br> <br> I need a solution please.