CAN\T PROCESS URGENT PAYMENT "

We are immigrating and need a rental home in Oz that is per friendly and fully furnished. Needless to say these are extremely scarce and most already booked up until middle 2016. We finally managed to find one and made the booking pending the deposit and first 6 weeks rent. I contacted FNB forex who gave me the BOP code options. All paperwork was sent though but they have now changed their tune and the BOP code - leaving us without a house to go to once we land in Australia. Not only have they caused us to not have a home they have also complicated our dogs' export arrangements and almost doubled their costs as we needed a physical address to arrange their import into Australia. FNB is a horrible bank and I hope the entire FOREX department gets fired and replaced with competent people.