Can't open account

I have a business account with fnb and tried to open a personal one, but I was told I could only open a 'smart account' because I have some sort of a risk problem on my profile. They said they will get back to me about it, but it has been two days since my initial call and I haven't heard anything. I really would rather open an account with fnb than move my business account, but if I have to, I will. I have already confirmed that I can open a platinum account with Absa. So lets try sort this out soon.<br>