Can't Have a Statement

<p>I need my latest 3 months bank statements. The ones that I download are December through to March. I need one for April. I call the call center. I am asked to enter my ID number followed by a # I do this. I am then told that is incorrect. I get through to a lady named Carmen. I'm told that the internet is slow so looking for a statement for me will take a while. I hold. I am then told I cannot have a statement for April because of the "cycle" of my statements. I then ask when does that end or when do I then receive my April statement. And they can't tell me that either. I then asked if I can change the "cycle" and get a April statement. No. So I say let me change it anyway. I'm told I'll be put through the system and I need my card number and when I'm done I'll be put back to her. Then she drops the call. So I spent a total of 12 minutes on the phone and I still have nothing. </p>