Can't get MY owe money!!!!!

<p>So I lost my ATM card and awaiting for a new one, I did not want a temporary card at a cost of R80.00, so I was told to send money to a ewallet. I did this but due to some issues with my service provider I could not access the code to withdraw the money. I went back to the bank to have the money reversed from the ewallet back to my account, this also cost me R25.00(and it will take 2-3 days!). I then wanted to draw money from the cashiers but was told that it's NOT possible to draw MY money from the cashier without a card even if I produced my ID. So thank you FNB for not helping me get MY money from MY account. I will be closing this account and rather find a bank that is more helpfull.</p>