Can't get my new bank card

I got asked if I wanted to upgrade my bank account and I accepted. A couple of days later I got called and asked where I would like my new card to be delivered. I asked them to deliver it to my work. I was told that I need my ID and proof of residence, even if it is electronic.<br> <br> The delivery person came a couple of days later to deliver the card. I had my ID and an electronic version of a water and electricity bill.<br> <br> The delivery person refused to give me my card because I didn't have the proof of residence printed out.<br> <br> Why do FNB need my proof of residence again? Why can I pick up my card from a branch without proof of residence? Why can I do telephone banking without proof of residence?