Can't get Credit Card division to give my wife power of attorney on my credit card

<p>Hi,</p> <p> </p> <p>Around 01 June 2016, my wife and I went to FNB Southdale. I wanted to give her power of attorney on all my accounts, and she wanted to give me power of attorney on all her accounts.</p> <p> </p> <p>The lady that asissted us, Isabel Keabetswe Kopeka, was very helpful and pleasant.</p> <p> </p> <p>However, she struggled with giving my wife power of attorney on my credit card. She called Card Division and Nomcebo Nkosi told her to complete a Delegation of Authority form and email it to ********** She did that and copied Nomcebo and myself on the mail.</p> <p> </p> <p>Myself, Isabel, and Nomcebo have been following up weekly ever since, but to date, the power of attorney has not been granted.</p> <p> </p> <p>Last week, Isabel escalated to Neilan Naicker, who in turn requested feedback from Itumeleng Mokwena, but Itumeleng hasn't responded as yet.</p> <p> </p> <p>I find this very upsetting. I went in, with my wife, with required supporting documentation, to the branch, and to date Card Division has not done anything.</p> <p> </p> <p>I have a copy of the email and am willing to share it if requested.</p>