Can't get account activated after 2 weeks!!!!!

I app**** for a business account at FNB last year June. We handed the documents in and they said they would phone to confirm that it was me who opened the account. Apparently they have to phone and I can't walk straight into a bank to prove it was me and get the account activated. So they lost the last set of documentation. In early Feb this year we tried again. We got all the paper work together and they said they would take 2 days to process it. That was on 12 Feb and no call has been made. I have been hassling them daily but I can't talk to the processing dept and the manager assures me they will call. I got hold of them yesterday and now they are looking at our old documents and want a new copy. FFS! I need it by tomorrow or I will lose my contract!!!!! I am sick of waiting!!!