1 reviews | Active since Dec 2015
Can't find branch manager
<p>I had a problem at the Southerwood branch in East London and I was told I need to speak to the branch manager. I've been to the branch 3 times in 10 days but every time the branch manager is at Hemingways branch. I've been assured by staff that the manager will contact me regarding the problem I had. (The staff even took the details of my banking problem and made copies of it to give to the manager.) Still no contact. And the call centre told me that branches don't take telephone calls so that means I'll have to visit the branch for a fourth time and hopefully I'll get to see the branch manager. Not use to FNB have such bad service.</p>
Good day Ms. AngelB
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. AngelB
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
The branch manager has been in contact with me on 3 occassions to keep me up to date. I understand some things take time to sort out but still very impressed with the service. That's the FNB I know and trust.
The branch manager has been in contact with me on 3 occassions to keep me up to date. I understand some things take time to sort out but still very impressed with the service. That's the FNB I know and trust.
Good Day
Thank you for your postings and changing the review status.
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on *** thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Daffnie Govender
***
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Good Day
Thank you for your postings and changing the review status.
We are glad to hear that you were assisted and hopefully your matter was addressed according to your satisfaction however we sincerely apologise for the frustration caused should you have further enquires do not hesitate to Contact us on *** thank you for banking with us at First National Bank and we endeavour to assist you with any requirements you may have in the future.
Best Regards,
Complaints Resolution
Daffnie Govender
***
***
FNB contacted me again to update me on the status of my banking problem and the problem corrected. Thank you to FNB for taking responsibility and correcting the mistake.
FNB contacted me again to update me on the status of my banking problem and the problem corrected. Thank you to FNB for taking responsibility and correcting the mistake.