Can't connect

<p>FNB Connect is useless. My brother-in-law was sold this package. While this sale took place he was working and distracted and not of sound mind to take the call. Soon after he received a sms daying a package had arrived. We collected it on 12 March and went straight FNB baywest. We called FNB connect and were told ny Maggie that there was no activation and that the there will be no debit orders from his account as long as he doesn't activate the sim cards. She refused to give a reference number as there was no account to link the query to. On 14 March R107.17 was deducted from his account. On 16 March an additional R195.67 was deducted from his account. He called FNB on the 16th at 17h31 and was told FNB connect is closed and they are only open Monday to Friday, 8am to 5pm. So off we went to FNB Metlife Plaza on 18 March. I was given full authority over his account so that I could help him resolve this as he is unable to do this during the week. I was told by the consultant at the branch that FNB connect would now allow me to follow up on his behalf. Today I called FNB connect directly. The first guy who answered at 10h44 wouldn't allow me to finish my story and transferred me to debit orders. Debit orders put me back to FNB connect. Then I was told i couldn't be helped because I don't have permission to do so. I was then transferred to a manager (?Rementhia?). She wasn't very helpful to say the least. She corrected the operating hours which no one else seemed to know. I asked her to then call the account holder on another line to get permission so that she could assist me. She refused as they are an "inbound" call centre. This is *******. We have been pushed aroumd from one side to the next. No one knows what the other departments do or when they are even open. The fact that a MANAGER was unable to call out is ridiculous. Surely some effort should be made to help as I explained that money has been removed incorrectly? I have been with FNB myself for many years, and encouraged him to go to FNB for his banking needs as I feel you are the best. I am so dissapointed and disgusted. Please contact me asap to resolve this. Thank you.</p>