Can someone from credit cards please help me?

Hi,<br> <br> I've logged two ignored requests on not-so-Premier banking now (SI-710040, SI-712218) neither greeted with any kind of response, both now way older than the one business day promised in the automated e-mail.<br> <br> My situation is as follows: during an on-line banking transaction with Translux they erroneously reserved R1110 on my FNB Platinum credit card. Their website gave me an error, but did not undo the transaction, and they are now unable to release the money. It hasn't been taken off my card, just reserved under outstanding authorisations. Could someone from FNB please assist me in releasing the money? Because Translux does not know how. I've asked them many times and I've now booked with a different carrier anyway.<br> <br> Thank you