Can somebody HELP me at FNB?

Can I please have feedback on reference ********** NF.I understand somebody called me but I lost my phone so I could not retrieve the voice note . I responded to the email which had been sent to me by the credit complaints team but I did not get a response. I just need to know if I qualify for a card limit increase. Its only a one word answer but its taking me forever to get. I was hoping to get an answer before I go on holiday tomorrow but clearly I have to look into Plan B. Its so frustrating because I could have planned for all this when I had time but I was just relying on the wrong people.