Can opening a business account with FNB, be so painful?

I've been trying to open a business account for the past MONTH with FNB, but I'm not getting anywhere. When I signed up online, they quickly snapped up the opportunity, and called me the next day. Everything went smoothly, and I was happy. Since then, I've been on my own. I've had to call the call centre at least 3 times a week, as nobody is calling me or responding to my emails, and each time I get asked "Which email address are you emailing, sir?" Well, I've been emailing ********** and ********** for the umpteenth time. Every 3 days, I call the call centre, then I get told I still need to forward this or that, or something was not received. WHY DO I NEED TO CALL YOU ALL THE TIME, yet you guys NEVER RESPOND TO ANY OF MY EMAILS.

One time I received some documents to sign, and a 3rd director was added to documents. Our company has 2 directors, I have no idea who "Sipho Chumani Zuma" is, but he was added to my documents. I asked FNB for more information regarding this, but I've received no response.

This is seriously poor service, and I will in future, tell relatives and friends, to NOT open a business account with you guys, as your service is pathetic. Your call centre is the only form of contact between a client and a banker, yet the banker is the one who supposedly deals with the documents and accounts. I've asked your call centre to pass on messages to the banker on my behalf. The first time I called, they said that the banker received my documents and will be in contact. The next time I called, I was informed that my account has not yet been allocated to a banker. So which is it, FNB?

I was asked to send through proof of address. I sent my stamped bank statements as proof of my address, and a retail account document from YDE from my partner. I was told the first time I could send any account or utility bill. Then after not hearing from you guys for over a week, I called this morning, only to be told that YDE is not acceptable on your side. WHY DOESNT ANYBODY JUST PICK UP A PHONE AND JUST CALL ME? Or just respond to emails, instead of wasting my time.

I will be taking my business to ABSA.

Thanks.