1 reviews | Active since Feb 2018
Can not solve a problem
For months now I can not access the "My Money" tab in online banking, and everytime I call they will just get back to me but they never do. Nobody even has a clue what is going on or how to fix it, anybody else I know can access it but not me. I keep get the following error message when clicking on it. Some errors have occurred.. (E--1)01
I know it is something small, but if they can not even solve something so small....
Hello kobus-loubser1 ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***
Hello kobus-loubser1 ,
Thank you for bringing this to our attention.
We truly regret taking note of your experience and the frustration this has caused.
A complaint has been routed to the relevant department and I have requested that they provide you with feedback.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***