CAN NOT GET THROUGH TO THE LEGAL DEPARTMENT

Item: FNB (First National Bank)
Rating: 1
Author: Candice R

Good Day

I have an issue, I WRONGFULLY transferred money into my device settlement account 24hrs ago. I have been in contact with customer service and smart device account and they have advice me to get hold of fnb legal department as the account was handed over but has been paid up to date. I have been transferred THREE TIMES!!!! but not to the legal department I also end up back in customer service department every time.

for the life of me I can't understand why I can not get through to the legal department as all I want to do is have the money that was wrongly transferred into my smart device settlement account transferred back into my account!!! THATS ALL I DON'T KNOW WHY I SHOULD SPEND 1 HOUR ON THE PHONE FROM ONE AGENT TO ANOTHER!!!

COME ON FNB YOU'LL ARE DROPPING THE BALL... CAN SOMEONE FROM THE LEGAL DEPARTMENT PLEASE CALL ME BACK... ********** 807

THANK YOU AND KIND REGARDS CANDICE ROBINSON

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

04 Apr 2019, 12:44

Good Day,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to the relevant department who will provide feedback.

Once again, I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply04 Apr 2019, 12:44

Official