Can not close my account.
I have tried several times to close my account with FNB. After a year I am still not successful. The individuals at the call centre keep on putting me through to individuals that can not or do not want to help me. FNB keeps on charging me money for my account monthly although I want to close it.
Good Day Johan-geers,
Thank you for taking my call.
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)
Good Day Johan-geers,
Thank you for taking my call.
We truly regret taking note of your experience and the frustration this has caused thank you for bringing this to our attention.
A complaint has been routed to the relevant department and I have requested that they provide feedback.
Ref Number: ***NF
I do apologise for any inconvenience caused.
Regards,
Hello Peter Complaints
Daffnie Govender
*** (option one)