Can I get some Service Please

I received a notification on the fnb app for an upgrade on my credit card Saturday 29 Aug 2015. I went on the Monday 31 August 2015 and send my documents to fnb. It is now Officially 2 weeks and still nothing.<br> I have contacted my closets branch (Malmesbury) and they confirmed on the 11th Sep 2015 that the card was ordered and all is in order. tonight I phoned the Platinum Credit card line just to find out nothing are on the system.<br> Can fnb please let me know:<br> 1 - how to cancel all my banking with you because I am fed up, or<br> 2 - pls correct this by the end of working day 15th Sep 2015 and keep me as a client.<br> <br> I am not available by phone during the day only after 6, if you urgently need anything pls contact my wife Maryna no below.