Can I ever get a response, without holding on for 23 minutes

<p>I currently have a 30 days notice account with FNB. Whenever I require assistance about the account I have to call the 087 contact centre number, more than 3 times including today I have never received any assistance. I have been holding the phone for 23minutes. Where do I get the money to make such a long call or just to listen to Music. I normally call Nedbank's contact centre, I've never had to hold on for 4minutes. What I get is the music and a message that "we are experiencing a higher than normal call volume". Will I ever get assistance from FNB? or should I threaten to leave them before I receive timely and proper assistance? </p> <p>Disgusting service indeed.</p>