Can FNB pls train Jenni De Beer from Private Banking on customer service

<p>I had an agreement with my private banker regarding the revrsal of a fee that has been charged 3 times instead of 1. Yesterday i spoke to Eban and he said that the other should be reversed by today as it takes 24 hours. Now Eban is on leave and Jenni sends me this long rude email without verifying her facts. And i then responded with the same tone and told here to refer my case to someone else if she is unable to assist. Now she calls me after that and tells me a whole lot of nonsense that i do not appreciate not to mention interupting me when i speak even though she had her chance to speak.</p> <p>FNB, i am leaveing this bank because of your unreasonable charges where they are not even due. The only charge that i will accept as unpaid is for Virgin Active because i had already tild them to debit on my new account but for the other 2 charges, please reverse them as they are not legal and my account was not overdrawn at that time. I have the notification with me to prove that.</p> <p> </p> <p>And please tell Jenni to stop working on this until she learns about customer service.</p>