Can First National Bank get any worse?

Yet again, I am forced to write to complain about the ********** non-service received from First National Bank - what a horror show. Not a major problem - just received a Money on Call account which stills shows an address which we used for a number of years but changed recently. But try and find someone to talk to - no one at FNB seems to know the difference between a business account and a money on call acount - after five calls (two transfers and 3 dropped calls) and I have yet again given up. Do FNB actually want to keep their customers or are they intent on driving them all away? I really hope they do record all calls so they can see how *********** their non-service agents ready are. The numbers I was given to call are *** (wrong) and *** (wrong).