Can a FNB head stand up. Claims paid late, incorrect billing, unresolved queries. Where is the TCF?

I am at my wits end constantly having to follow up with FNB. Clinton Hendricks who was dealing with my complaint hasn’t reversed the top up debt insurance fee for January on my credit card as was discussed. I must constantly check and come back. Because FNB insurance paid after my credit card payment date, I need to know if their team that updates the credit bureau, if they can ensure they mark it as paid on time. I spoke to a lady Faranaz Sayed, who said she will ask the insurance department and also those who update the credit bureau team, she hasn’t called me back and she hasn’t sent me an email or anything. Clinton didn’t give any sort of feedback or progress on this it’s been more than two weeks and I have asked Burnette to help and now Faranaz. How they work in silos at FNB shouldn’t be my burden. All I know I have an FNB credit card with FNB credit insurance. They need to pay things on time and update each other and if they don’t then they need to put me in the position I should be in if everything worked right. As I am not at fault. I would like a manager to contact me. I am really tired of the lack of ownership and speaking to the same people who then drop the ball in giving feedback. This thing of logging new complaints and giving new reference numbers of queries means you are collecting false data. Because here I am asking about the same thing over and over. Being tossed between departments is just disgusting, you need to view your processes. And keep to your end of the bargain. Where is your management in the credit card division, where is your management in the complaints division. Where is your management in your insurance division? Can these people show up and contact me. This is by no means a show of treating customers fairly (TCF). I am have even decided I can do without your insurance. You should just keep to banking. And to think I pay 50c more per 1k because of when my policy started, yet I get this shoddy service is beyond me. I would like a senior person at that bank to look into this. Because I have gradually closed my accounts because of the lack of ownership. Even when money comes and I think whom to trust, your bank hasn’t been it. I am so glad I didn’t bring my package to your bank. If this is how you do things. Its personal, it really is, and when you are not customer focused you will never get that. Creating unnecessary barriers. Where I must wait for your processes yet you are always doing the wrong thing.. The incompetence makes one wonder what quality protocols you are working on. This is a reflection of the leadership, hence I want this escalated as an executive complaint. Stop serving basic help, you are not doing me favours. Can we be professional. Can you show some respect to your customers please. This is abusive. In fact i would like to hear from your COO or CEO if they get reports on this atrocious service because he should review all those salaries. There is no joy here for the consumer. You should be more punitive for such errors.