EL
ELZANE L

1 reviews | Active since Feb 2012

14 Nov 2019, 07:23

Campaign ****!!!!!

Customer service is pathetic. I have been waiting for over 3 weeks for feedback, keep getting told it’s escalated it hasn’t been. I’ve posted on fb told someone will get hold of me, that hasn’t happened. I can’t get through on secure chat, and waited over 30mins on the phone.

I don’t want to be told someone will contact me or it has been escalated I want a phone call or give me a contact detail of someone In charge of your campaigns department. You are quick to take my money every month for “service” but never actually do anything or help.

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply14 Nov 2019, 10:07
Official
Good Day 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is   ***NF

Regards

Hello Peter Complaints Team 

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