EL
ELZANE L
1 reviews | Active since Feb 2012
14 Nov 2019, 07:23
Campaign ****!!!!!
Customer service is pathetic. I have been waiting for over 3 weeks for feedback, keep getting told it’s escalated it hasn’t been. I’ve posted on fb told someone will get hold of me, that hasn’t happened. I can’t get through on secure chat, and waited over 30mins on the phone.
I don’t want to be told someone will contact me or it has been escalated I want a phone call or give me a contact detail of someone In charge of your campaigns department. You are quick to take my money every month for “service” but never actually do anything or help.
Helpful (0)
Replies (1)0
Replies (1)FNB (First National Bank)'s replyOfficial
14 Nov 2019, 10:07Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
FNB (First National Bank)'s reply14 Nov 2019, 10:07
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***NF
Regards
Hello Peter Complaints Team
***
