Calls placed on hold for hours for past 2 days.

Item: FNB (First National Bank)
Rating: 1
Author: Wiehann R

I spent R70 in phone calls in order to increase the payment limit on my Business account yesterday so that I could pay my employees.

After speaking to many different people someone finally increased it for me, as I was still unable to do so myself using online banking. At the end I was still not told what was wrong or when it will be fixed. Even now, I am still unable to change limits on my business account.

Today I have been on hold for 42 minutes (and the timer is still running as I type this).

I am sick and tired of FNB's pathetic (or shall I say non-existent) service. It must be the worse bank out there.

Could you please be so kind to suggest another bank to whom I can move all of my FNB accounts? That would be a Personal account, Business account and Home loan account as you are really not offering me anything valuable at the moment FNB!

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

26 Apr 2019, 15:59

Good Day,

Thank you for taking my call earlier.

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

As per our telephonic conversation, a formal complaint has been logged and reference number ***NF was issued.

I have referred the matter to the relevant department who will provide feedback.

Once again, I do apologise for the inconvenience and frustration caused.

Regards,

Hello Peter Complaints Team

***

FNB (First National Bank)'s reply26 Apr 2019, 15:59

Official