jj
joseph.cassim joseph.cassim
1 reviews | Active since Jul 2015
12 Apr 2019, 10:09
Calls logged via Online Banking are not issuing reference numbers
I think there's a problem with the recording and routing of calls logged via Online Banking. I've used the Contact Us on Online Banking a few times now and did not get a reference number for each time I logged a call. My most recent was on Wednesday, I am still waiting for my reference number.
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Replies (2)jj
joseph.cassim joseph.cassim's updateReviewer Update
12 Apr 2019, 10:41Now guess what, after posting this on HelloPeter, I got an email 8 minutes later from FNB with my reference number. Are we now to post on HelloPeter every time we want to log a call via Online Banking just so that we can get a reference number and so that our call can get attended to?
jj
joseph.cassim joseph.cassim's update12 Apr 2019, 10:41
Reviewer Update
Now guess what, after posting this on HelloPeter, I got an email 8 minutes later from FNB with my reference number. Are we now to post on HelloPeter every time we want to log a call via Online Banking just so that we can get a reference number and so that our call can get attended to?
FNB (First National Bank)'s replyOfficial
15 Apr 2019, 12:31Good Day Yusuf
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***F
Regards,
Hello Peter Team
Tel number: ***
FNB (First National Bank)'s reply15 Apr 2019, 12:31
Official
Good Day Yusuf
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologize for any inconvenience caused.
Ref: ***F
Regards,
Hello Peter Team
Tel number: ***