TS
Tatum S

1 reviews | Active since Mar 2018

30 Apr 2018, 11:41

Calling with no assistance

FNB service is really pathetic, calling debit orders department is a real nightmare, having to hold the line for an hour, on your cellphone and still no assistance, consider employing more staff.!!!

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply04 May 2018, 10:37
Official

Good Day,

I truly regret taking note of your experience; thank you for bringing this to my attention. Please accept my deepest apologies.

Your complaint had been referred to FNB Sales and Service Contact Centre who had advised that they had emailed you on 02/05/2018.

Complaint reference number ***NF was issued for your complaint.

Regards,

Hello Peter Complaints Team

*** (option one)