Calling The 24 Hour Line means nothing

I called the 24 Hour care line for private clients to get some help with the ATM with draw . I was trying to draw money from the FNB ATM at Kempton Gate . and the massage I got was to call Customer help line . I did and they where suppose to phone me back with what I must do. Still waiting for that call . I didn't this FNB is giving the service we are paying for . I have decided to move to anther bank I really have had enough with the poor service from FNB