CB
Christian B

1 reviews | Active since Jul 2011

22 Dec 2015, 13:59

Called me a *****

went to the bank to have my papers stamped...so with printed bank statements , Proof of residence and Id , Drivers License ,SARS Documentation all with my account number and Address on i got told by the floor manager she refuses to stamp any documentation as i could have logged in to my wife or friends account seeing she gives her account detail and login to her husband to use. I told her straight well you are the stupid one and walked out..<br> 1 - not one of your clients are aware you crashed your main server.<br> 2 - no one can use their accounts, draw money or do any for of transaction.<br> 3 - calling me a ***** in so many other words.<br> 4 - unprofessional service.<br> 5- you lost one Client.<br>

0
Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply22 Dec 2015, 15:38
Official
Hello chrisfc,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 836558.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)