1 reviews | Active since Nov 2016
CALLCENTRE AGENTS NEVER AVAILABLE!!
<p>I AM SO ANNOYED WITH FNB RIGHT NOW, I AM HAPPY WITH THE BANK BUT WHEN IT COMES TO THEIR CALLCENTRE IT IS JUST USELESS. YOU WILL WAIT AND WAIT ON A CALL WETHER YOU ARE TRANSFERED OR YOU CALLED YOURSELF THEY WILL BE NO RESPONSE. ALL YOU GET FROM THE 1ST OF NOV TO THE 23RD OF NOV IS THAT THEY ARE EXPERIENCING HIGH CALL VOLUMES ALWAYS. WETHER ITS IN THE MORNING OR AFTERNOON SAME THING. GET SOMEONE FROM LEGALS DEPARTMENT TO PHONE ME ASAP AS I NEED TO KNOW ABOUT MY LOAN WITH FNB, I DONT GET STATEMENTS NOTHING ON MY MAILS FROM THEM ... HELLO PETER IS THE ONLY THING THAT WILL MAKE FNB TO JUMP. YOU LEFT ME WITH NO CHOICE BUT TO COME HERE. FIX YOUR TELEPHONE SYSTEMS IF THATS THE MAIN PROBLEM THEN SERIOUSLY ANNOYING.</p>
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I have acknowledged your posting on hello peter and have logged a formal complaint on your behalf. Please accept our apologies for the disappointing experience and the unnecessary concern caused. We are already liaising with the relevant department to get a resolution and have this sorted out ASAP. We will be in touch as soon as the necessary investigations have been done.
Your reference number is ***
Kind regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
STILL NO WORD FROM THESE PEOPLE .. WOW.. AFTER I HAVE TRIED PHONING MYSELF AGAIN YERSTERDAY AND SAME THING HAPPENED WAS ON HOLD TILL I HUNG UP..WELLDONE FNB SUCH AWESOME SERVICE YOU GUYS GIVE ...
STILL NO WORD FROM THESE PEOPLE .. WOW.. AFTER I HAVE TRIED PHONING MYSELF AGAIN YERSTERDAY AND SAME THING HAPPENED WAS ON HOLD TILL I HUNG UP..WELLDONE FNB SUCH AWESOME SERVICE YOU GUYS GIVE ...
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)
Good Day
I do apologize for the frustration caused once again I have forwarded this matter to the relevant department to address all concerns raised to provide you with a resolution soon on this complaint. We sincerely apologize for the frustration and inconvenience caused.
Regards
Complaints Resolution
Daffnie Govender
Email address: ***
Tel number: *** (option one)