Callcenter passing the buck & no feedback on email

I contacted the credit card division last week to inquire about an account settlement quote. I was passed from one department to another and had to give all of my info each time and then they say that the next person must deal with it. After half an hour, a rude woman told me that I had to send an email to the admin department as only they could action this. I have sent two emails now and no response. I needed this quote last week already and apparently no one knows how to help me. <br> <br> Please can someone (who actually knows how to help me) respond to my inquiry and send me a quote a.s.a.p.