1 reviews | Active since Mar 2009
Call Recordings
<p>Despite many emails and phonecalls, FNB refuse to provice the call recording where they admitted there was a "glitch in their system" which caused a transaction to be declined !!! I am not sure what they have to hide. There social media department have also been stringing me along for almost 2 months now !!!</p> <p>What is the problem ???? Where is the call recording ???</p>
Good day Ms. alainshm
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***
Good day Ms. alainshm
Thank you for bring this matter to our attention. Kindly note that we have logged this matter as a formal complaint with the following reference number: ***.
We do apologise for any inconvenience caused in this regard and assure you that you will receive feedback within the turn around time of 24 to 48 working hours.
Thanks regards
Rahim Salamaan
FNB Hello Peter Complaints Resolution
(W): ***
E-mail: ***