Call not answered
<p>On 25/7/2016 at about 14hrs i called FNB Law on Call and after holding for sometimes my call got cut off, I immediately emailed my claim ********** and to date i've not receive notice of acknowdgement that they have receive my claim and will be assisting me.</p> <p> </p> <p>This is suppose to be the service that available when most in need of help </p>
Good day manko-molabe,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 976587.
Regards Complaints Resolution
Melinda Duvenhage
Email address: ********** Tel number: ********** (option one)
Good day manko-molabe,
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is 976587.
Regards Complaints Resolution
Melinda Duvenhage
Email address: ********** Tel number: ********** (option one)
I'm told the reason my claim wasn't attend to is because i've used the old email ********** in state of the new ********** For the first time since I join LawOnCall in 2007 i've been send policy documents .
I take it you guys concluded i'm not going to read the documents as you have send me the very same old information that is not working as on document (Law on Call PPR' section 12.Claims) receive today 28/07/2016
I'm told the reason my claim wasn't attend to is because i've used the old email ********** in state of the new ********** For the first time since I join LawOnCall in 2007 i've been send policy documents .
I take it you guys concluded i'm not going to read the documents as you have send me the very same old information that is not working as on document (Law on Call PPR' section 12.Claims) receive today 28/07/2016