Call me back urgently!

You are uncontactable at the moment. Maybe now you can consider contacting me back and not incurring additional expense to myself.

You have debited my cheque account with money I didn't have to pay off my credit card. I understand why this was done and within a few hours I had transferred money across to ensure I was not over on my account. Yet you then still charge me R220 which then puts back into the same situation.

I am all for complying with your multiple banking rules, on the most part I believe you are a fantastic company of which I was very proud to work for.

Yet you lack some understanding when it comes to service. No everything is black and white and you need to give some benefit of the doubt to your customer.

Please call me back as soon as you can.

I have no doubt that you are having IT releases this Sunday and this I can also understand but then do not just put up a simple message staying we are experiencing higher than normal call volumes.